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Quality Assurance & Accreditations

Quality Assurance

Agincare is a longstanding holder of a Quality Management System certificate (ISO 9001). This means that its administration, policies and procedures have been rigorously checked and shown to be of the highest quality standard. In order to keep the ISO 9001 qualification Agincare has to demonstrate each year that it is maintaining quality throughout the company and in its service delivery. In order to maintain quality we conduct regular audits of our services by senior managers and external agencies such as local authorities, the NHS and the Care Quality Commission. In addition, we conduct regular satisfaction surveys in order to gain feedback from clients and/or their representatives, families, professionals and staff. These surveys are used to inform decision making bodies throughout Agincare and we take feedback, both good and bad, very seriously.

Accreditations

Agincare Homes Holdings Care Homes are all CQC registered. Please refer to each individual Care Home page for further information.

United Kingdom Homecare Association Ltd (UKHCA)

UKHCA

United Kingdom Homecare Association Ltd (UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. UKHCA helps organisations that provide social care, which may include nursing services, to people in their own homes, promoting high standards of care and providing representation with national and regional policy-makers and regulators.

ISO 9001:2008

ISO 9001

ISO 9001:2008 specifies requirements for a quality management system where an organization: needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. www.iso.org

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